Office of the Municipal Social Welfare and Development’s Citizen’s CharterDownload

AID TO INDIVIDUAL IN CRISIS SITUATION (AICS)

   Requirements:

  1. Recommendation or Referral from the Municipal Mayor
  2. For Medical Assistance:
    • True Copy of Medical Certificate
    • Certificate of Indigency from the Punong Barangay where the client resides
  3. For Burial Assistance
    • Machine Copy of Registered Death Certificate
    • Certificate of Indigency from the Punong Barangay where the client resides
  4. For Special Cases:
    •  – Blotter Report from the Philippine National Police (if required)

   Fees:             No Fees Required

StepsDuration
Person Responsible
1Intake Interview20 minutes
Salvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare &
Development Officer/OIC
Floreza M. Mercado
Social Welfare Assistant
2Provide checklist of requirements2 minutes
3Prepare -Social Case Summary
- Obligation Request
- Disbursement Voucher
2 hours
3 minutes
3 minutes
Floreza M. Mercado
Social Welfare Assistant
4Signing of Documents
- Social Case Summary
- Obligation Request
- Disbursement Voucher
3 minutesSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer /OIC
Floreza M. Mercado
Social Welfare Assistant
5Submit Requirements to MPDC
for control
5 minutesJandralee Gatila
Casual-Clerk
Donna Alfonga
Casual Clerk
  • ASSISTANCE TO CHILDREN IN CONFLICT WITH THE LAW (CICL) RA 9344

Requirements:  Birth Certificate, Referral from Women & Children’s Protection Desk

Fees:  None

StepsDurationPerson Responsible
1Intake Interview30 minutes to 1 hourSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer/OIC
Floreza M. Mercado
Social Welfare Assistant
2Assess client’s needs/problem15 minutes
3Counseling2 hours
4Preparation of Social Case Study Report16 hoursFloreza M. Mercado
Social Welfare Assistant
5Diversion Proceedings8 hrsSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer /OIC
Floreza M. Mercado
Social Welfare Assistant
6Implementation of Diversion Program2 hrs/daily for 6 mosSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer
7Monitoring1 hr/monthlySalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare &
Development Officer /OIC
Floreza M. Mercado
Social Welfare Assistant
8Referral (for temporary shelter, for rehabilitation or Psychiatric treatment)15 minutes
  • ASSISTANCE TO VICTIMS VIOLENCE AGAINST WOMEN AND CHILDREN (VAW-C) RA 9262

   Requirement:

  1. Birth Certificate (child)
  2. Medical Certificate
  3. Blotter Report                                                                                

   Fees :           No Fees required

StepsDurationPerson Responsible
1Intake Interview30 minutesSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer /OIC
Floreza M. Mercado
Social Welfare Assistant
2Assist client for legal purposes30 minutes
3Referral (for temporary shelter, for rehabilitation or for Psychiatric treatment)30 minutes
  1. SPECIAL PROTECTION AGAINST CHILD EXPLOITATION AND DISCRIMINATION (RA 7610)

   Requirements :           Birth Certificate

   Fees:                         None

StepsDurationPerson Responsible
1Intake Interview30 minutesSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare &
Development Officer /OIC
Floreza M. Mercado
Social Welfare Assistant
2Counseling2-3 hours
3Assist client for legal purposes 30 minutes
4Referral (for temporary shelter, for rehabilitation or for Psychiatric treatment)15 minutes
  • MARRIAGE COUNSELING

   Requirements : None

   Fees:    No Fees required

StepsDurationPerson Responsible
1Record Data of Couple3 minutesJandralee Gatila
Casual-Clerk
Donna Alfonga
Casual Clerk
2Counseling1 hourSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer /OIC
3Prepare Marriage Certificate5 minutesJandralee Gatila
Casual-Clerk
Donna Alfonga
Casual Clerk
4Releasing of pre-marital counseling certificate3 minutesSalvacion C. Cahilig
Community Affairs Officer 1
Municipal Social Welfare & Development Officer /OIC

ISSUANCE OF SENIOR CITIZENS ID PURCHASE BOOKLET

Requirements    :          

  1. Accomplished Application Form
  2. 1X1 ID picture (2pcs)

   Fees                          :           P40.00

StepsDurationPerson Responsible
1Interview/Fill up Application10 minutesFloreza Mercado
Social Welfare Assistant
2Preparation of Identification Card5 minutesFloreza Mercado
Social Welfare Assistant
Leila Dumaraog
Casual Clerk
3Issuance of Senior Citizens ID
with Purchase Booklet
3 minutes

ASSISTANCE TO SOLO PARENT

    Requirements:          

  1. Accomplished application Form,
  2. Death Certificate (of deceased spouse)
  3. Barangay Certification issued by the Punong Barangay (if separated or abandoned for more than one year)
  4. Certificate of Contract (If one spouse is Working Abroad with at least two years  continuous Contract)
  5. Birth Certificate of minor children
  6. 1X1 ID picture (2pcs)

            

Fees                 :           No fees required

StepsDurationPerson Responsible
1Interview client10 minutesFloreza M. Mercado
Social Welfare Assistant
Donna Alfonga
Casual Clerk
2Provide Checklist of Requirements3 minutes
3Review Submitted documents20 minutes
4Prepare Identification Card10 minutes
5Record Identification Card5 minutes
6Issuance of Solo Parent ID3 minutes